Customer Support Technician

Job description

Customer Support Technician Department: Customer Support: Employment Type: Permanent: Location: Cardiff, UK: Reporting To: Customer Support Team Leader Description: Creating Safer Workplaces for Everyone. At SafeHR, we’ve been helping businesses look after their people and build stronger teams for over 30 years. When you join us, you’ll be part of a supportive, expert-driven company that’s trusted by more than 2,000 customers across the UK. We don’t do one-size-fits-all HR. We listen, we understand, and we deliver tailored advice and smart software that make a real difference — whether it’s streamlining processes, navigating employment law, or empowering leaders to build high-performing teams. If you’re passionate about people, growth, and making work better, you’ll fit right in at SafeHR. As a key member of our tight-knit Customer Support team, you’ll play an essential role in driving the success of Alcumus. As a Customer Support Technician, you will be at the forefront of ensuring our customers have a seamless and exceptional experience, helping them navigate and maximize the benefits of our innovative HR solutions. Your contribution will make a meaningful impact on the smooth op...