Customer Care Representative I

Job description

Job Title: Customer Care Representative I/CCRI Reports to: Team Lead, Customer Care Location: Colorado Remote/Texas Remote/Arizona Remote: The Role: The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers’ concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer’s needs. Your Impact: The primary functions of this role, include but are not limited to: - Listening carefully to each customer with courtesy and patience - Troubleshooting and utilizing resources to come up with personalized solutions - Building customer relationships - earn their loyalty and trust by being kind and helpful Who You Are: We’d love to hear from people with - Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time - Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve cust...