Digital Markets - Technical Client Service Specialist for Neovest - Analyst

Job description

Are you ready to make a meaningful impact in the world of digital financial services? Join our Digital team, where you’ll help customers access, share, and control their financial data, empowering them to make smart decisions with their money. You’ll be part of a collaborative environment that values innovation, career growth, and your unique skills, all while upholding our principles of security, customer control, convenience, and privacy. As a Technical Client Service Analyst in the front office team, you will deliver exceptional support to Neovest customers through email and phone channels. You’ll work closely with both technical and business resources, efficiently diagnosing, troubleshooting, and communicating solutions. Your role is pivotal in ensuring customer satisfaction and driving continuous improvement within the team. Job responsibilities: - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues related to application use and configuration. - Provide prompt and accurate responses to customers within SLAs as defined by the level of service purchased by the customer. - Prioritize all customer incidents and manage multiple client issues simulta...