Bankcard Collector

Job description

Contact cardholders via outbound and inbound telephone calls regarding credit card past due balances for 13 affiliate banks. Assist cardholders with payment options for past due balances. Research disputed items on past and present cardholder credit reports and work to resolve valid disputes. Review bankruptcy notices. Review system reports of returned check and ACH payments, communicate with the cardholder and follow up with a formal written notice. Work with third party collection agencies and attorneys on past due collections cases. Document all cardholder communication in the cardholder's file. Perform updates to collection and regulatory reporting agencies. Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines. Perform reviews or "checkbacks" of work prepared by coworkers. Complete customer CRM for every case. Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations. Work closely with all departments within BankCard to ensure customer accounts are accurate and complete. Assignment, review, and approval of work may come in written or verbal form from the following sources: Operations VP, Collections...