Commercial Account Operations Specialist

Job description

Ready to help us transform healthcare? Bring your true colors to blue. What we need: The Commercial Account Operations Specialist is responsible for the end-to-end management of client accounts, focusing on renewal execution, process management, and strategic collaboration. This role serves as a central point of contact, ensuring that all account deliverables are successfully executed by partnering with Account Executives, service teams, and other internal business partners to drive client satisfaction and retention. This position is eligible for the following personas: eWorker, mobile, resident. Your Day to Day: Renewal & Process Management: - Project manages all aspects of the renewal process, overseeing the setup and execution of all changes. - Leads ad hoc meetings with internal teams to ensure account deliverables are successfully executed. - Manages the setup of account-specific processes in collaboration with the Implementation Manager. - Handles and coordinates renewal updates using internal tools (e.g., BARS, Salesforce Output documents). - Manages all internal and external deliverables, partnering with Account Executives on execution. - Understands the impact of benefit c...