Hospitality & Events Manager - Flagship, NYC

Job description

Location: New York,New York,United States Job Title : Hospitality & Events Manager Reports to: Store Director: Division : Retail: OVERVIEW: The Hospitality & Events Manager plays a key role in anticipating guest needs, responding to requests, and delivering a highly personalized and memorable experience for every guest visiting the store. This role partners closely with store leadership and corporate teams to support overall business performance and elevate the in-store hospitality experience. In addition, the position oversees the planning, coordination, and execution of in-store events, ensuring each activation reflects brand standards, drives guest engagement, and creates meaningful client experiences that support business growth. ESSENTIAL JOB RESPONSIBILITIES: Maintain a consistently high standard of luxury-level service and guest experience Recruit and hire qualified team members who meet the standards of premium hospitality service Train staff to deliver exceptional service with emphasis on the Bucherer Hallmarks Partner with the external Hospitality Manager to ensure hospitality personnel across all locations (Time Machine and Meatpacking) are recruited, fully trained and a...