Desktop Support Technician (Temp)

Job description

Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 2-3+ years in desktop support and the ability to work autonomously. Essential Duties and Responsibilities: - Installs and maintains hardware and software products and configures PC equipment according to department standards. - Identifies, evaluates, and corrects hardware, software, or operations problems. - The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network - Opens, assigns, and escalates support tickets based on importance and priority. - Answers IT Support calls and resolves technical problems. - Monitors IT support ticket system to ensure proper ticket handling. - Communicates with customers the status of tickets and problems. - Documents and implements standard operating procedures. - Performs adds/moves/changes of computer equipment. - Performs computer training for employees, as requested. - May be required...