Vice President, Customer Experience

Job description

SUMMARY: The Vice President, Customer Experience (CX) serves as a strategic and operational leader responsible for driving customer satisfaction, retention, and growth across Whitsons’ School Nutrition division. This role ensures a consistent, customer-centric experience at every stage of the client journey — enhancing engagement, strengthening relationships, and aligning our services with each district’s goals and community expectations. The VP of Customer Experience will work cross-functionally with Operations, Sales, Marketing, and Legal to lead client retention, risk mitigation, and rebid efforts. The ideal candidate brings strategic vision, exceptional relationship management skills, and a deep understanding of K–12 food service. This position plays a critical role in ensuring that Whitsons delivers on its mission: Nourishing lives—one meal at a time. ESSENTIAL FUNCTIONS, RESPONSIBILITIES, AND DUTIES: Client Engagement & Relationship Management: - Build and maintain strong, multi-level client relationships through proactive and strategic communication. - Conduct client interviews, surveys, and feedback sessions; analyze trends to drive continuous improvement. - Represent Whits...