Customer Account Leader

Job description

Acts as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit. Specific Accountabilities: - Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company. - Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized. - Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded. - Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices. - Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise. - Builds relationships with both external and internal clients. - Updates and comp...