Senior Manager, Insights & Digital Innovation

Job description

Shape how we engage customers across channels—where omnichannel strategy, digital solutions, and data intelligence converge to drive commercial growth across one of our largest markets. Your new role: As Senior Manager Insights & Digital Innovation, you'll be the strategic bridge between data, digital capabilities, and commercial success. You'll lead our omnichannel customer engagement (OCE) insights strategy, partnering closely with business units to transform customer signals into measurable outcomes. This role goes far beyond traditional analytics—you'll be a consulting partner for digital transformation, enabling the organization to make faster, smarter decisions. Your responsibilities include: - Leading the Insights, OCE and digital innovation team with clear and strong vision, as well as clearly defined ambitions linked to business priorities. - Leading the OCE insights strategy with the team, translating data into clear, actionable recommendations that drive commercial growth - Understanding business needs and presenting digital solutions that serve our strategy, supporting implementation and delivering new data insights - Partnering with Lines of Business to define KPIs, in...