Client Advocate

Job description

Description Title: Client Advocate: Reports To: VP, Customer Care: Summary: The Client Advocate is a critical role for both VRC Operations and our Clients, reporting to the Vice President of Customer Care. The Client Advocate is responsible for building and preserving trusting relationships with key customers in the assigned region. They are also responsible for partnering with internal departments such as Operations, Care, Sales, etc., to ensure clients’ needs are consistently being met to ensure customer satisfaction and ongoing retention. Each Client Advocate will manage a portfolio of customers by region for accounts that spend $10,000 per month. Essential Functions: - Develop and maintain strong relationships with key clients in the assigned region, understanding their Information Management strategy, pain points, and future needs, and then aligning those needs with VRC’s solutions. - Create a detailed plan for top customers in the region to address any future Information Management needs and rectify any challenges. - Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery. - Handle any conce...