Concessions Program Manager

Job description

Position Summary The Concessions Program Manager owns and administers the North America Concession Program and related procedures, ensuring concession requests are evaluated, routed, approved, and executed in alignment with established governance and approval authority. This role leads the end-to-end concession workflow—intake, investigation, costing/justification, approval routing, execution coordination, and reporting—while partnering with Sales, Finance, Quality, Legal, and Operations to protect customer relationships and Vertiv’s financial and compliance posture. Roles & Responsibilities: - Own the Concessions Program (NA): Maintain program governance, standards, and end-to-end operating rhythm. - Manage intake and case control: Ensure each request is complete, properly documented, and tracked from submission through closure. - Evaluate and validate requests: Investigate facts, confirm eligibility/appropriateness, and determine required supporting inputs from partner teams. - Develop cost and business justification: Consolidate cost impacts (parts, labor, credits/refunds, etc.), define recommendation, and document rationale. - Route approvals per authority levels: Drive timely...