Customer Service & Logistics Coordinator

Job description

Job Description Summary #LI-Hybrid Location: Diegem, Belgium Relocation Support: This role is based in Diegem, Belgium. Novartis is unable to offer relocation support: please only apply if accessible. Play a pivotal role at the intersection of customer experience, digital innovation, and supply chain excellence. As Customer Service & Logistics Coordinator at Novartis, you will help keep our operations running smoothly by combining systems expertise, data insight, and hands-on coordination. From supporting advanced digital platforms to partnering closely with logistics providers and internal teams, your work will directly enable reliable delivery, informed decision-making, and continuous improvement—making a real impact on how we serve patients and customers every day. Job Description: Key Responsibilities: Provide technical and functional support for Customer Service systems, including SAP S/4HANA, Peppol, Basware, and Esker Act as SAP S/4HANA Super User, troubleshooting issues and supporting smooth daily Customer Service operations Develop, maintain, and enhance Power BI dashboards and reports to support data-driven management decisions Deliver regular performance reporting and bu...