Customer Support Associate - German Speaking

Job description

We’re looking for a new team member to join our EMEA Customer Support team as a Customer Support Associate — a role tailored for someone early in their career who’s curious, enthusiastic, and eager to learn. You’ll support our global customer base and grow in resolving customer obstacles, developing your technical troubleshooting abilities and communication skills along the way — all while working in a collaborative, fun, and international team that genuinely enjoys what they do. We are looking for a great colleague to join our European Customer Support team on a full-time contract. In this role, you will help deliver a superior customer experience to our customers from all over the world. As a Customer Support Associate at Trackunit, you are instrumental in delivering a great customer experience, guiding and supporting our customers to make sure they get the most out of our products and services. You will be right at the heart of matters, dealing with our customers daily by handling troubleshooting requests via phone, email, and chat. This includes supporting both functional and technical inquiries related to our SaaS platform, IoT hardware, telematics devices, and connectivity so...