Customer Support Engineer

Job description

Job Description: Responsibilities - Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. - Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release. - Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill. - Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. - Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources. - Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems. - Participate in software implementati...