Associate Program Manager (Revenue Cycle Financial Services)

Job description

Job Description Identifies risk-based/alternative reimbursement program initiatives. Implements program design plans requiring assessment, research and analysis. Coordinates implementation of risk-based program plans and evaluates outcomes. The Experience Associate Program Manager plays a vital role in optimizing our Experience program by managing daily operations, analyzing customer feedback, developing resources, and supporting strategic initiatives. This role will streamline processes, enhance reporting and analysis, and will be a key contributor to improving the overall customer and employee experience. Identifies risk-based/alternative reimbursement program initiatives. Implements program design plans requiring assessment, research and analysis. Coordinates implementation of risk-based program plans and evaluates outcomes. Job Responsibility: - Manage daily ticket analysis, review alerts, process VoC shoutouts/feedback, and handle other operational tasks to ensure smooth program execution. - Systematically review all customer feedback (positive, negative, and neutral) to identify trends, extract actionable insights, and generate reports to inform decision-making and program im...