Slots Manager - MGM Springfield

Job description

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Slots Manager , you’ll bring hands-on leadership experience to oversee day-to-day slot operations, ensuring team performance, guest service excellence, and protection of company assets. This role is ideal for a proven people leader with experience in customer-facing or hospitality environments who can coach employees, manage compliance, and resolve issues in a fast-paced gaming setting. You’ll support shift leadership while modeling service standards and regulatory responsibility on the casino floor. THE DAY-TO-DAY: Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards Effec...