Client Success Manager

Job description

Job DetailsJob Location: Great Falls Office - Great Falls, MT 59405Position Type: Full TimeTravel Percentage: Up to 50% SALARY RANGE $65,000 - $75,000 POSITION LOCATION: This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. POSITION PURPOSE: The Client Success Manager acts as a navigator focusing on proactive guidance, measurable outcomes, and long-term relationship growth. By leveraging organizational expertise and cross-departmental collaboration, the Client Success Manager seeks to provide solutions and strengthens partnerships through consistent engagement. DUTIES & RESPONSIBILITIES: Develop partnerships by understanding each client’s objectives, business strategies, and long-term goals. Act as a navigator, providing insights and best practices to maximize the value of our services. Monitor client engagement and satisfaction to anticipate needs and address risks before they escalate. Identify opportunities for expanded adoption of services that align with client goals and deliver measurable results. Support coordination between clients and internal teams to ensure alignment and timely delivery of solutions. Communicate...