Call Center Representative - Franklin

Job description

At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have. Location: This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth. Shift: 11:00 AM – 8:00 PM, with alternating Saturdays 8:00 AM – 5:00 PM, and one Sunday per month 10:00 AM – 3:00 PM Pay: $19–$21 per hour: As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner. RESPONSIBILITIES: - Handle a high volume of inbound and outbound customer calls professionally and courteously. - Listen to customer nee...