Bilingual Customer Service and Sales Representative - Work at Home

Job description

Bilingual Customer Care Representative, Work at Home (New Brunswick, Canada) We are looking for candidates with great customer focus, computer proficiency, good communication skills, and strong attention to detail. This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. Additionally, you will be responsible for selling our In-Home warranty service to customers on every call. This position is a work at home position in New Brunswick You will: Answer incoming calls from customers regarding their insurance policies Walk customers through claim procedures when necessary Provide 1 call resolution: Follow up with customers when needed either via email or callback Ensure all company required procedures are followed Provide pertinent and timely information to all customers Offer upgraded products/services to customers: REQUIRED QUALIFICATIONS: MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write) At least 1 year of customer service experience Excellent customer service and communication skills PC literacy (Windows, web navigation) and 25 WPM typing skills Must be able to w...