Client Experience Associate (Software Technical Support)

Job description

Job DetailsJob Location: Westlake Village, CA 91362Salary Range: $33.00 - $37.00 HourlyInput 1 is looking for a Client Experience Associate who enjoys solving problems, learning complex software systems, and helping clients succeed. In this role, you will work directly with our clients to troubleshoot technical questions related to our Premium Billing System (PBS) and ensure that support requests are handled quickly and effectively. This position is a great opportunity for someone who wants to build deeper expertise in B2B SaaS products while developing strong technical troubleshooting and client communication skills. You will start by helping manage incoming support tickets, investigating client questions, and coordinating with internal teams. As your knowledge of PBS grows, you will begin independently resolving technical support issues and assisting with onboarding new clients. What You’ll Do: Provide Technical Support Respond to client support inquiries related to PBS functionality, workflows, configurations, and system behavior Investigate and troubleshoot client-reported issues by analyzing system behavior and reproducing issues when possible Resolve low to medium complexity...