Customer Service Representative - Personal Lines

Job description

As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions. Responsibilities: Qualifications: - Research customer and agent inquiries and elevate issues to Supervisor as needed. - Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries. - Manage time efficiently and handle multiple tasks in a fast-paced work environment. - Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. - Deliver first call resolution and make it easy for the customer. - Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment. - Meet and/or exceed the expectations of...