Call Center Representative

Job description

Employment Type: Full time Shift: Day Shift Description: Call Center Representative – Rensselaer, NY - Full time If you are looking for a position as Registration Associate in the New Patient Coordination role, in a busy Call Center in Rensselaer, full-time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY. Position Highlights: - Quality of Life: Where career opportunities and quality of life converge - Advancement: Strong orientation program, generous tuition allowance and career development - Work/Life: Monday – Friday Office Hours What you will do: The New Call Center Representative is dedicated resource to support new patient appointment access. - Process new patient appointment requests for Primary Care Practices (IM/FM) - Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP - Manage internal patients’ transitions resulting from PCP departure from practice - Facilitate internal transfer for patients who are “aging out” from our Pediatric division - Appointment confirmation calls - EPIC scheduling work queues & wai...