Hybrid Claims Owner

Job description

End Date Monday 18 May 2026 Salary Range: £30,201 - £31,790 We support flexible working – click here for more information on flexible working options Flexible Working Options: Hybrid Working Job Description Summary: I: Job Description: JOB TITLE : Hybrid Claims Owner SALARY: £30,202 - £41,327 (depending on experience) LOCATION : Halifax/Leeds: HOURS : Full Time, 35 hours per week, with a requirement to work a rotational shift pattern across the operational hours (8am – 6pm Monday-Friday and 9am-1pm on Saturdays). WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in Halifax/Leeds. About this opportunity: Be there when it matters most. As a Hybrid Claims Owner within General Insurance Customer Operations, you’ll play a vital role in helping customers through some of the most challenging moments they face. When things go wrong at home, you’ll be the calm, knowledgeable voice that reassures, guides and delivers fair outcomes. You’ll take end-to-end ownership of customer claims, balancing empathy with sound decision-making to deliver an outstanding customer experience — while ensuring the bank’s...