Customer Solution Center Consultant 1 - Technical

Job description

Customer Solution Center Consultant 1 - Technical Description -: Job Summary: - This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support. Responsibilities: - Resolves simple technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems. - Addresses internal or external business and end user issues via telephone and electronic support channels, offering solutions and guidance. - Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication. - Guides custo...