Training & Quality Manager - BPO Industry

Job description

Job Title: Training & Quality Manager - BPO Industry Job Description: The Training and Quality Manager is responsible for leading the design, delivery, and continuous improvement of classroom and virtual training programs to ensure workforce readiness across assigned client accounts. This role manages a team of Trainers and Quality staff, providing coaching, development, and performance oversight to drive consistent service excellence. T he Training & Quality Manager is responsible for: This includes supervising and developing Trainers who support their assigned portfolio. This position cultivates strong client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. In addition, this role is responsible to develop the Training department, to align with the CNX standards and supports in mentoring and developing Supervisor /Sr. Supervisor Training. -Develop a department of well-trained, competent professionals who continuously improve the organization and themselves -Conduct Train-the-Trainer sessions -Create and maintain advisor training...