Training Senior Associate - Client Onboarding & Service

Job description

Are you passionate about empowering employees and driving business success through modern knowledge and learning enablement solutions? Join our dynamic team to drive role readiness and frontline performance through practical, scalable learning enablement. As a Training Sr Associate within JPMorganChase Global Services, Client Onboarding & Service (COS), you will play a pivotal role in designing, developing, delivering, and continuously improving role-based learning and knowledge solutions that increase speed-to-proficiency and elevate business and client outcomes. Job responsibilities: - Enhance employee performance, productivity, and role readiness by delivering role-based enablement solutions (performance support, knowledge resources, and targeted learning when appropriate). - Partner with business stakeholders and SMEs to assess needs, identify root causes, and recommend the right approach to support role readiness and performance (knowledge, process reinforcement, performance support, communications, or learning). - Design and develop learning and enablement assets such as eLearning, job aids, playbooks, quick references, simulations, and guided practice materials. - Own the en...