Support Supervisor

Job description

Overview Summary/Objective: The Support Supervisor works closely with the Support Manager and assigned Support Technicians to ensure the success of the Support department. Responsibilities: Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Work with Support Technical Specialists to ensure adherence to departmental and company standards regarding the execution of their jobs. - Be willing to take ownership of and load balance additional Solutions Supervisory responsibilities with the other Solutions Supervisors (e.g., special teams, on-call rotation, onsite scheduling, subject matter experts, training programs, etc.) - Provide training on how to solve problems or tackle new challenges for Support Technical Specialists. - Review tickets currently assigned to Support team members for attentiveness, accuracy, and quality of service being rendered. - Host and attend meetings as necessary to communicate with and motivate staff. - Document monthly or bi-monthly job performance check-ins with team members. - Oversee activities of Support Technical Specialists to ensure proper and efficient completion of depar...