Rental Return Specialist

Job description

Description The Rental Return Specialist is responsible for managing the vehicle return process, ensuring accurate inspection, documentation, and closure of rental agreements. This role plays a critical part in protecting company revenue through proper damage identification and supporting operational flow through effective vehicle movement and coordination. Core Responsibilities: Vehicle Returns & Inspections - Conduct thorough and accurate visual inspections of vehicles upon return for any signs of damage. - Accurately document damage using video, photographs, and written reports. - Ensure all rental agreements are properly closed with complete and accurate charges. - Engage with customers to clarify damage incidents in a professional and courteous manner. - Upload and organize inspection documentation in internal systems. - Maintain a high level of accuracy, as errors may impact revenue, customer billing, and claims outcomes. - Assist in identifying patterns of recurring damage or high-risk vehicle usage. - May be eligible for incentive compensation tied to successfully captured and collectible damage. Vehicle Movement & Support: - Transport vehicles between service areas and the...