Commercial Operations & Risk Manager

Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We’re looking for a sharp, commercially-minded generalist to help us scale our consumer electric vehicle leasing business. You’ll sit at the heart of our Consumer team, acting as the bridge between our ambitious growth goals and our regulatory responsibilities as an FCA regulated business. This isn't a "back-office" compliance role. You’ll be a key operator who ensures our products are customer-centric, our processes are slick, and our growth is sustainable. You’ll work with teams (Sales, Product, Ops) who are experts in their fields but often new to Financial Services; your job is to translate the "why" behind the rules and help them build better products because of them. What you'll do: Commercial Guardrails: Own the "rules of the game" for our consumer products. You’ll ensure our contracts (Consumer Hire Agreements) and T&Cs are current, compliant, clear, and commercially sound. Problem Solving: Tackle "edge case" customer issues and business incidents. You won't just fix the immediate problem; you’ll build the automation or process to ensure it doesn't happen again. Internal Consultant: Act as the first poi...