Disputes Associate
First Tech Federal Credit Union · Hillsboro, Oregon, US
The Dispute Associate investigates and resolves fraudulent merchant disputes involving debit & credit card point of sale and PIN-based transactions, ATM tran...
Job description
The Dispute Associate investigates and resolves fraudulent merchant disputes involving debit & credit card point of sale and PIN-based transactions, ATM transactions, and person-to-person transactions. The Associate ensures compliance with current regulations including Federal Regulation E, Federal Regulation Z and Mastercard. Here's what you can expect from the job and what you need to be successful: Job Duties: - Proactively detect fraudulent activity and/or billing errors by analyzing account and member information - Mitigate loss and perform recovery by following appropriate rules and regulations - Administer dispute decisions and make member account adjustments; process disputes quickly and accurately, following up with members and merchants as appropriate - File compliance cases and/or escalate disputes to pre-arbitration or arbitration as required - Respond to inquiries from internal Associates regarding credit and debit card issues - Identify and recommend updates or improvements in Card Services processes and procedures Essential Skills: Location : Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro OR: $22.61 to $26.25 hourly + annua...