Dispatcher

Job description

Carolina Waste is looking for an experienced Dispatcher to join the team at our hauling location in North Charleston, SC . DUTIES AND RESPONSIBILITIES: - Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems. - Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage. - Assisting driver(s) when a pickup or delivery is in question before servicing. - Scheduling and dispatching work to various employees and departments throughout the day. - Demonstrate effective use of software applications, at a minimum MS Word and Excel proficiency. - Assist in covering other lines of business when needed. - Deliver services to customers in a manner that promotes goodwill. Interacts with customers daily. - Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. - Works collaboratively with supervisors – ensuring all routes are running as scheduled, adjusting routes for call outs, assisting in creating maps for swing drivers. - Coordinating missed pickups and emergency pickups. - Responding...