Guest Service Representative

Job description

At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! The Nothing Bundt Cakes (NBC) Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator is the First point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Joy Creator embodies NBC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: determine interests and needs, and follows NBC Sweet Steps of Service to create a superior guest experience. flavor profile options, pricing, special promotions, and complimentary retail merchandise. unique celebration. invite guests to join NBC Email Club to benefit from special promotions and remain connected. sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. by pulling trays of cakes from walk-in to fill up front. strict adherence to dress code and personal hygiene. - Promptly gre...