Guest Relations Representative - Atrium Health Pineville FT Days

Job description

Department: 11611 Atrium Health Pineville - Guest Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday-Friday 1:30pm-10pm Pay Range: $18.85 - $28.30 Essential Functions: - Verifies registration and escorts patients and guests to their destination by walking or use of a wheelchair. - Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. - Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. - Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. - Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing,...