Customer Success Director

Job description

About iTradeNetwork At iTradeNetwork, we provide advanced supply chain software and insights tailored to the food & beverage industry. Our mission is clear and ambitious: To feed the world. From the start, we’ve been dedicated to tackling the most pressing challenges within food and beverage supply chains, delivering innovative solutions and expert support that make a measurable impact. Our cutting-edge technology helps businesses streamline complex procurement and fulfillment processes, minimize food waste, optimize inventory, manage compliance risk, and scale profitably. We’re proud to serve an elite customer base, including 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food and beverage manufacturers. JOB SUMMARY: The Customer Success Director will lead strategic relationships with our highest-value Tier 1 accounts, focusing on maximizing customer value, driving product adoption, and expanding iTradeNetwork’s footprint to increase revenue. Serving as the most senior individual contributor on the Customer Success team, this role is critical to customer retention, growth, and long-term satisfaction. The ideal candidat...