Senior Service Coordinator

Job description

Position Summary Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales. Essential Responsibilities: - Coordinate service requests, RMAs, repairs, field service jobs, and calibration work orders. - Schedule technicians and ensure required tools, parts, and calibration equipment are available. - Serve as the point of contact for customers for service-related inquiries and product performance issues. - Ensure service activities meet customer expectations and contract requirements. - Manage parts availability, service documentation, and repair/calibration records in company’s resource and planning systems. - Verify warranty eligibility, process claims, and record all warranty information for statistical review. - Coordinate with sales, purchasing, production, and field personnel to facilitate warranty resolution. - Ensure service reports, calibration certificates, failure analyses, material hold-for-disposition reports, and corrective actions are properly documented. - Support manufacturing, quality and engineerin...