Operations Analyst

Job description

What we offer: - Excellent health benefits plan, which includes medical, vision and dental options - 401(k) with company match - Company profit sharing plan - Generous paid time-off and paid holidays - Paid parental leave - 2 free on-site fitness rooms - Employee Assistance Program - Employee Resource Groups - Personal and professional development program Job Summary: The Operations Analyst (OA) is responsible for supporting the implementation, optimization, and ongoing performance of third-party tools as well as proprietary tools utilized by SERVPRO to facilitate our National Account programs with key insurance carriers and commercial clients. This role ensures these tools are effectively integrated into business processes and are aligned with evolving industry standards and client compliance requirements. Additionally, the OA contributes to strategic planning and continuous improvement efforts related to third-party tools and platforms, operational workflows, and compliance practices. The role includes providing user support, helping shape long term tool enablement strategies, and maintaining a strong focus on data integrity and industry alignment. The OA reports to the Director...