Customer Service Representative

Job description

Benefits: - Flexible schedule Benefits/Perks: - Competitive Compensation - Training and Development - Employee Discounts - Positive Work Environment - Locally-Owned Job Summary: We are looking for a Customer Service Representative to join our team. The ideal candidate will have excellent communication and customer relationship skills, and familiarity with Point of Sales (POS) systems. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including promoting customer confidence when greeting customers, answering phones, managing appointments, checking customers in and out through the POS system, and maintaining the internal and external image of the office/customer area. Responsibilities: - Customer satisfaction throughout the customer's experience - Telephone management to promote scheduling and shop traffic flows - Entering/maintaining customer profiles in our POS system - Gathering information on what brings the customer in (properly documenting the customer needs) - Ensuring all paperwork is complete when billing out customers - Communicating with shop management/personnel - Maintaining office and customer areas in an organ...