Senior Audience Support, Firefly

Job description

The Opportunity We’re hiring an Audience Support Specialist to help us bring credible product expertise into the social spaces where creators already connect, learn, and problem-solve together. This is not a traditional community management or customer support position. It’s a hybrid role built for creators and creative professionals who have earned trust within their communities and want to apply that authority at scale. As a team, we meet creators where they already are. We answer product questions in real time, clarify confusion before it spreads, and help customers move forward with confidence in Adobe Firefly. At the same time, we bring authentic creator perspective back into Adobe, shaping how product and support teams understand real-world workflows. If helping the creative community navigate complex tools — while influencing how those tools evolve — sounds energizing, this role offers that opportunity. What Makes This Role Different: Our Audience Support Specialists are working creators who understand real workflows because they’ve lived them. They speak with clarity and credibility because their expertise is grounded in practice, not theory. Enterprise community mechanics...