Customer Account Representative

Job description

Company Description At Lumina Agency Inc, we are committed to driving growth through innovative strategies and meaningful client relationships. Our team thrives on collaboration, forward-thinking ideas, and delivering measurable results. We provide a dynamic environment where individuals are empowered to develop professionally while contributing to the success of a rapidly growing organization. Job Description: We are seeking a polished and detail-oriented Customer Account Representative to join our team in Lawrence, MA. This role focuses on managing client relationships, ensuring satisfaction, and supporting account operations with a high level of professionalism. The ideal candidate is organized, communicative, and driven to deliver exceptional service. Responsibilities: - Serve as the primary point of contact for assigned client accounts - Build and maintain strong, long-term client relationships - Understand client needs and provide tailored solutions - Coordinate with internal teams to ensure timely and accurate service delivery - Monitor account performance and provide regular updates - Handle inquiries and resolve issues in a professional manner - Maintain accurate records o...