Technical Account Manager

Job description

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About The Position: One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane. In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments. You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention. Responsibilities: - Own and grow strategic relationships with key enterprise clients - Develop and execute account plans focused on customer outcomes and value realisation - Lead Quarterly Business Reviews (QBRs), translating technic...