CUSTOMER SERVICE UNIT SUPERVISOR

Job description

DEPT OF TRANSPORTATION: Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving! CLICK HERE! CUSTOMER SERVICE UNIT SUPERVISOR **Open to CURRENT ADOT EMPLOYEES Only** Job Location: Communications 3565 S. Broadmont Dr. Tucson, AZ 85713: Posting Details: Salary: $43,099.06 Grade: 18: Closing Date: 04/20/2026: Job Summary: Responsible for supervising, quality control, best use of resources and consistent application of Arizona Revised Statutes (ARS), rules, regulations, policies and procedures, and measuring effectiveness of work performed by subordinate personnel; delegates work assignments, determines training needs, provides instruction and counsels staff, also enforces motor vehicle laws within established guidelines; responsible for consistently resolving difficult complaints/problems, for making administrative decisions, and statute interpretations disseminated. Conduct oral and telephonic interviews and/or investigations regarding violations; review court documents, driver's records, and title and registration (T&R) printouts to correct driver improveme...