Client Service Representative

Job description

Located at our Core Lab (Moraine, OH) Part-Time Day Shift (1:00 PM-5:00 PM) With Weekend Rotation Position Summary: The Client Service Representative will exemplify CompuNet's mission and value to both internal and external customers in response to telephone calls, critical value reporting and inquiries by clients regarding all service requests. Coordinate reporting of referral laboratory results to the appropriate entity. Address all customer inquiries in a friendly, courteous fashion to make each interaction a positive customer experience. Responsibilities: Qualifications: - Follow all guidelines outlined in departmental policy regarding telephone etiquette. Answer and document telephone calls, handle requests for results and information, direct calls to the proper department or individual, take complete messages, respond to each request for service in a timely manner. - Responsibility for reporting critical values to all market segments in compliance with regulatory requirements with timeframes outlined in procedure. - Receive telephone calls from clients for the pick-up of STAT and or ROUTINE specimen(s). Document call in dispatch software and dispatch service request. - Handle...