Reservations Executive

Job description

About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. About the Role: As a Reservations Executive, you will play a key role in shaping the guest journey from the very first interaction. You will be responsible for ensuring an efficient, accurate, and commercially aware reservations process, while supporting the hotel’s revenue strategy and maintaining strong relationships with key partners. This position reports directly to the Rooms Division Manager. Reservations Executive Key Responsibilities: Reservations Strategy & Operations: - Oversee the end-to-end reservations process, ensuring accuracy, efficiency, and alignment with the hotel’s commercial strategy - Supervise and optimise reservation workflows, identifying opportunities to enhance conversion and guest experience - Ensure all bookings, modifications, and cancellations are managed with precision and in li...