TM Servicing Strategy Manager

Job description

Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits. The hiring range for this opportunity is $106,000 to $135,000 annual salary along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience. Remote work available. Responsible for designing, implementing, and continuously enhancing a scalable Treasury Management servicing model that supports client segmentation across Wholesale Banking. The position partners closely with Sales, Product, and Operations teams to deliver differentiated client experience aligned to segment, industry vertical, and client complexity. MAJOR RESPONSIBILITIES: o Client size (Middle Market, Corporate, etc.) o Industry verticals (e.g., CRE, Non-Profit, etc.) o Product Complexity o SLA / Service Standards o Client satisfaction o Response and resolution times o Use above data to identify servicing gaps and drive continuous improvement o Automate servicing workflows o Reduce manual intervention - Design and implement a segmented Treasury Servicing model aligned to: - Define covera...