Guest Experience Manager - Winnebago Office

Job description

Job DetailsJob Location: Bank First Winnebago - Winnebago, IL 61088Salary Range: $25.00 - $30.00 Hourly POSITION SUMMARY This unique position offers a consolidated set of responsibilities that merge branch management functions with direct teller supervision. You will oversee branch operations, lead and mentor frontline employees, provide exceptional customer service, and actively promote bank products and services. Combining these duties allows you to gain a holistic understanding of branch operations while directly impacting the G.U.E.S.T. Experience. To provide the absolute best G.U.E.S.T. experience to our customers, this position will focus on developing their team to always: Greet the customer in a friendly, welcoming way. Use the customer’s name at a point in the customer/employee interaction. Eye contact, connecting to the customer to know you see them, and they are important. Smile! We strive to be the friendliest bank in town! Thank the customer for banking with Bank First. RESPONSIBILITIES: Leadership and Supervision: Provide leadership and support to your office’s frontline team of Tellers and Customer Service Representatives (CSRs), including performance evaluations, co...