Account Representative

Job description

- West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - WFH hybrid opportunities for work-life balance and no weekends - Supportive training and career progression + gain a Cert III in Financial Services About your new role: As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow. What your new job involves: - Manage outstanding accounts with clients from Australia’s largest institutions - Making and receiving high volume outbound/inbound calls - Build and establish relationships with customers with rapport and trust - Creating positive outcomes by negotiating repayment solutions - Problem solving and objection handling What we can offer you!: - Flexible hyb...