Claims Service Manager

Job description

Claims Client Service Manager Primary purpose of the role is to provide effective management of the Claims team, perform the claims service role for a portfolio of clients, and support the achievement of the Business Unit targets and plans. These goals are expressed in terms of: - People Management - Client Service - Client and Revenue Retention/New Business - Efficiency and Compliance. The Role: 1 . People Management Ensure team members achieve their agreed objectives and are held accountable for their performance and development plans taking appropriate action to address issues, and ensuring 100% timely completion of appraisals Ensure all team members meet agreed client excellence standards required Provide technical assistance where required and actively invest in improving the team members capabilities Organise and manage team meetings and promote ongoing two-way communication Ensure team attendance to the office in line with the minimum of 2 days per week 2. Client Service Develop resilient client relationships and perform service management for own portfolio dealing with all aspects of each client’s claims Deliver superior client service ensuring that all client requirements...