Collections Analyst

Job description

Toshiba Global Commerce Solutions is seeking a Collections Analyst that will be responsible for managing the collections and resolution activities for an assigned portfolio of customers. The position focuses on collecting past-due invoices, resolving billing disputes, maintaining accurate invoicing through vendor portals, and reducing overall accounts receivable delinquency. Success in this role requires strong interpersonal, analytical, negotiation, and problem-solving skills, as well as the ability to build effective cross-functional relationships with internal teams and external customers. Responsibilities: - Manage all collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency. - Identify root causes of accounts receivable delinquency and implement effective collection strategies to improve cash flow and Days Sales Outstanding (DSO). - Upload invoices accurately and on time into customer and vendor portals to ensure timely payment. - Generate and distribute invoice copies and customer statements as needed. - Reconcile past-due balances and collaborate closely with billing, operations, sales, and customers to resolve disputes, discre...