Application Manager (CRM)

Job description

What you’ll do Partner with Product Owners on application management Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms Provide store/business support, coordinate incident resolution, and document Assist with Testing, validate fixes, and support release/readiness and hypercare Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction Contribute to lightweight requirements/acceptance criteria and operational documentation Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s What you bring: Retail / omnichannel background with a solid grasp of store & digital workflows A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure Analytical mindset and problem‑solving skills; comfortable digging data Experience with commerce and preferably integrations Hands‑on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed Agile experience: Nice to have: Confluence, basic...